FAQ (draft)
Accounts
Section titled “Accounts”Do I need an account? No, to read the news, forum and polls. Yes, to post, comment, vote, or open the Database and Reports. See Getting Started.
I did not get the verification email. Check your spam folder, then use Resend Verification Email after signing in.
Why is my password rejected? It must be at least 12 characters with upper- and lower-case letters, a number and a symbol.
How do I delete my account? Profile → Delete Account. This is permanent. See Your Data and Your Rights.
Where does the data come from? See Data Sources and Methodology.
How current is it? It depends on the source — from minutes for news and transport to months for official statistics. Each value shows when it was measured.
A filter shows nothing for my country or city. No data has been published for that place or topic yet. Empty means “no data”, not zero.
How many reports can I export at once? Up to 5,000 per export. Narrow the date range and export in parts for more.
Can I use the data in my own work? TODO: depends on the Terms of Service and plan — state the rule (e.g. internal use allowed, redistribution not) once counsel has written the terms.
Plans and payment
Section titled “Plans and payment”How much does it cost? See Plans and Pricing. TODO: update when subscriptions open.
Can I cancel? TODO: link Billing and Payments once subscriptions exist.
Community
Section titled “Community”Who are the moderators? Demostatics staff — editors, moderators and technical staff. See About Moderators.
I was banned. What now? TODO: the appeal process (who to write to, expected response time).
Contact
Section titled “Contact”How do I reach the team? Through the contact page, from a business or organization email address.