Distance Sales Contract and Pre-Information Form (outline)
Ön Bilgilendirme Formu (pre-information form) — must include
Section titled “Ön Bilgilendirme Formu (pre-information form) — must include”- Seller: legal name, MERSİS no., address, phone, email
- The service: plan name, what it includes, duration, automatic renewal
- Total price including taxes (KDV), currency, and any recurring charges
- Payment method and when the card is charged
- How and when the service is delivered (immediate access after payment)
- Right of withdrawal (cayma hakkı): 14 days, how to use it — or that it does not apply, with the consumer’s explicit consent, for services performed immediately / digital content delivered electronically (Regulation Art. 15). TODO counsel: which applies to each plan.
- How to complain, and the Consumer Arbitration Committees (Tüketici Hakem Heyetleri) and Consumer Courts, with the current monetary limits
- Technical steps to conclude the contract and to correct input errors
Mesafeli Satış Sözleşmesi (distance sales contract) — sections
Section titled “Mesafeli Satış Sözleşmesi (distance sales contract) — sections”| Madde | Konu |
|---|---|
| 1 | Taraflar (seller and buyer) |
| 2 | Konu (the subscription) |
| 3 | Hizmet bilgileri, süre ve otomatik yenileme |
| 4 | Fiyat ve ödeme |
| 5 | İfa (delivery of access) |
| 6 | Cayma hakkı ve istisnaları |
| 7 | Abonelik iptali ve iade |
| 8 | Tarafların hak ve yükümlülükleri |
| 9 | Kişisel veriler (refer to the Privacy Policy) |
| 10 | Uyuşmazlıkların çözümü |
| 11 | Yürürlük |
Implementation notes for the web team
Section titled “Implementation notes for the web team”- Checkout must show both texts and require an explicit checkbox for each before payment.
- Store the accepted version, timestamp and user id; email a copy after purchase.
- Enterprise and API customers (businesses) sign a separate B2B agreement; consumer law does not apply to them in the same way.